SALESFORCE-SALES-REPRESENTATIVE TRAINING FOR EXAM & SALESFORCE-SALES-REPRESENTATIVE RELIABLE EXAM SIMS

Salesforce-Sales-Representative Training For Exam & Salesforce-Sales-Representative Reliable Exam Sims

Salesforce-Sales-Representative Training For Exam & Salesforce-Sales-Representative Reliable Exam Sims

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Salesforce Salesforce-Sales-Representative Exam Syllabus Topics:

TopicDetails
Topic 1
  • Deal Management: Salesforce Sales Professionals learn to qualify prospects and progress them through sales stages. In this topic, emphasis is placed on understanding customer goals, challenges, and initiatives to present tailored value propositions. Identifying obstacles, gaining commitment, and finalizing contracts are integral steps to successful deal management, a crucial focus area of the exam.
Topic 2
  • Customer Success: While covering this topic, sales professionals identify actions required for order booking and fulfillment. Recognizing the post-sales customer journey and assessing expected and realized value ensures alignment with customer goals, a vital area of knowledge for the exam.
Topic 3
  • Forecasting: In this topic, Salesforce Sales Professionals assess forecast accuracy to drive opportunity consistency and evaluate risks and opportunities in business deals. Understanding key inputs for the forecasting process helps optimize predictions, an essential skill for the Salesforce Certified Sales Representative Exam.

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Salesforce Certified Sales Representative Sample Questions (Q66-Q71):

NEW QUESTION # 66
A company is struggling to acquire new customers. After careful analysis, it realizes its value proposition is not resonating with potential customers, so it develops a new value proposition.
Which metric should the company use to track the effectiveness of the new value proposition?

  • A. Customer satisfaction score
  • B. Lead quality score
  • C. Lead conversion rate

Answer: C

Explanation:
Lead conversion rate is a metric that the company should use to track the effectiveness of the new value proposition. A value proposition is a statement that summarizes how the product can solve the customer's problems, fulfill their needs, and provide them with benefits that outweigh the costs. Lead conversion rate is a measure of how many leads (prospects who have shown interest in the product) become customers (prospects who have bought the product). Lead conversion rate helps to evaluate how well the value proposition resonates with potential customers and influences their purchase decisions. Reference: https://www.salesforce.com/resources/articles/value-proposition/#value-proposition-metrics


NEW QUESTION # 67
A company uses the BANT model for sales qualification.
What does BANT indicate to sales representatives?

  • A. The prospective contact has Budget and Authority to buy, has Need for the product, and the Timing is right.
  • B. The deal is Beneficial, Acceptable to line management, Narrow in scope, and commercially Tight for sound legal management.
  • C. The proposed approach meets the criteria of being Bold, Ambitious, Noteworthy, and Thorough.

Answer: A

Explanation:
BANT is a sales qualification model that stands for Budget, Authority, Need, and Timing. It helps sales representatives identify and prioritize the most qualified prospects based on four key criteria:
Budget: The prospect has the financial resources to purchase the product or service.
Authority: The prospect has the decision-making power or influence to approve the purchase.
Need: The prospect has a specific problem or pain point that the product or service can solve.
Timing: The prospect has a clear timeline or urgency to buy the product or service. BANT helps sales representatives focus on the most promising opportunities, avoid wasting time on unqualified leads, and align their sales process with the customer's buying journey. Reference: [Cert Prep: Salesforce Certified Sales Representative: Qualify Leads], [Sales Rep Training: Qualify Leads]


NEW QUESTION # 68
A sales representative delivers a proposal and is checking in with the prospect on the perceived value and alignment.
At which stage are they in the sales process?

  • A. Connect
  • B. Collaborate
  • C. Confirm

Answer: C

Explanation:
Confirming is thestage in the sales process where the sales representative delivers the proposal and checks in with the prospect on the perceived value and alignment. This stage is also known as the presentation or proposal stage, and it involves demonstrating how the solution meets the prospect's needs, goals, and challenges, and addressing any objections or concerns. The sales representative should also confirm the decision criteria, timeline, and next steps with the prospect, and ask for their commitment to move forward.
Connecting is the stage where the sales representative identifies and reaches out to potential prospects, and establishes rapport and trust. Collaborating is the stage where the sales representative works with the prospect to understand their situation, needs, and desired outcomes, and co-creates a solution that fits their requirements. References: Certification - Sales Representative - Trailhead, [Sales Rep Training: Create Effective Selling Habits - Trailhead]


NEW QUESTION # 69
What are the key elements of a successful cold call?

  • A. Details about the decision maker and a follow-up with them soon after the call
  • B. Several short questions and a shared link to product descriptions on the company website
  • C. A compelling hook that ties in a product or service and open-ended questions

Answer: C

Explanation:
A cold call is a phone call to a potential customer who has not expressed any prior interest in your product or service. The key elements of a successful cold call are a compelling hook and open-ended questions. A compelling hook is a brief statement that captures the attention of the prospect and shows them how your product or service can solve their problem or meet their need. Open-endedquestions are questions that require more than a yes or no answer, and that encourage the prospect to share more information about their situation, goals, challenges, and preferences. By using a compelling hook and open-ended questions, you can engage theprospect, build rapport, qualify them as a lead, and move them to the next stage of the sales process. References:
* Cert Prep: Salesforce Certified Sales Representative, unit "Generate Leads and Opportunities"
* [Sales Rep Training], unit "Prepare Your Team to Sell Successfully"


NEW QUESTION # 70
A sales representative is showing their customer how they can reduce their costs and improve productivity.
What is being delivered?

  • A. Value proposition
  • B. Success story
  • C. Use case

Answer: A

Explanation:
When a sales representative demonstrates how their products or services can reduce costs and enhance productivity for a customer, they are presenting a value proposition. A value proposition articulates the unique benefits and value that the company's offerings provide, distinguishing them from competitors. It focuses on the specific advantages the customer will experience, such as cost savings and productivity improvements.
Salesforce emphasizes the importance of understanding customer needs andeffectively communicating how their solutions can address those needs, which is central to crafting a compelling value proposition.


NEW QUESTION # 71
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